We are proud to be using Big Change transport management software. This software allows us to check the exact location of our vehicles, share live information with our customers and drivers including any contact details and site requirements.
The software is capable of producing electronic proof of delivery and job cards that can be sent directly to our customers.
This system allows us to see where problems might occur and make alternative plans. We can update customers on potential delays in delivery times before they occur – usually due to traffic or roadworks – and our helpful customer service team will then work to find solutions that work for our clients.
When customers contact us, this technology allows us to quickly check the progress of their job and give them schedules and timeframes, track their delivery and find out anything they might need to know in just a few simple steps. Great customer service means being able to help our customers as quickly as possible and fantastic software allows us to do this.